Refund policy

At Novo Palazzo, we strive for complete customer satisfaction. If for any reason you're not happy with your purchase, we make returns, exchanges, and refunds simple.

• Return Policy: You may return your item within 15 days of receiving it for a full refund. The item must be returned in its original condition and packaging. Return shipping costs are the responsibility of the buyer unless the item is damaged or defective.

• Exchange Policy: If you'd like to exchange your item for a different one, please contact us within 15 days of receiving your order. Shipping costs for both the new and returned item will be your responsibility.

• Damaged or Defective Items: If your item arrives damaged or defective, please contact us immediately. We’ll arrange a replacement or refund at no additional cost to you, ensuring you have a seamless shopping experience.

Our goal is to ensure you’re completely satisfied with every purchase, and we're here to assist you every step of the way.